If you are not entirely satisfied with your purchase and would like to return an item, please reach out to us by email within 30 days of receiving your order to qualify for a full refund. Both opened and unopened products are eligible for return — you do not need to keep the original packaging sealed to qualify.
Unless the item is defective or was not as described, the customer is responsible for the cost of return shipping.
Sale or discounted items remain final sale and cannot be returned, exchanged for store credit, or refunded to the original payment method. For any return-related queries, please contact [email protected]. Our support team aims to respond within 12 hours during business hours (Monday to Friday, 9:00 am to 5:00 pm EST).
Once your returned item has been received and inspected, we will process your refund to the original payment method within 7 business days. For refund-related queries, email us at [email protected].
Once a return is initiated, the returned items must arrive at our warehouse within 14 days. If they do not arrive within this window, we reserve the right to refuse returns that fall outside the terms of this Returns Policy — including items that have been used, altered, laundered, damaged, or are missing components. Any cases of suspected fraud or abuse will be handled accordingly.
If the item you received is broken, defective, or incorrect, please let us know within 30 days of delivery and include a clear photograph of the item. We will arrange a replacement or a full refund, and we will cover any return shipping costs. If your tracking shows the package as delivered but you cannot find it, we recommend first contacting your local carrier to confirm the delivery location. For return-related queries, email [email protected]. Our support team aims to respond within 12 hours during business hours (Monday to Friday, 9:00 am to 5:00 pm EST).
Only items sold at regular price are eligible for a refund. Sale items are considered final sale and cannot be refunded or cancelled.
30-day return window. Both opened and unopened items are eligible. Refunds processed within 7 business days to your original payment method. Customer pays return shipping unless item is defective. Sale items are final sale. Contact us within 30 days for damaged or incorrect orders.
To initiate a return, please email [email protected] first to receive instructions and a return authorization. Once authorized, send your return to:
Xochi Advertising and Branding Inc
530 S. Lake Ave #1004
Pasadena, CA 91101
United States
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: [email protected] (response within 12 hours during business days)
Phone: +1 (713) 337-2492
Company name: Xochi Advertising and Branding Inc
Address: 530 S. Lake Ave #1004, Pasadena, CA 91101, United States